Shipping policy
At XCLUSIV®, all orders are prepared and dispatched from Melbourne, Victoria, with tracked shipping available Australia-wide.
We aim to get your order on its way as quickly as possible while making sure every decal is prepared and packaged with care.
Processing & Dispatch
Most standard orders are generally prepared and dispatched within 1–2 business days.
Custom decals and made-to-order products may require additional processing time depending on the design, size, order requirements and current order volume.
If your custom order requires design approval, production will generally begin once the design has been approved.
Special-order colours, materials or other non-standard requests may also require additional production time depending on availability.
If a significant delay or availability issue affects your order, we'll do our best to let you know.
For more information about custom orders, changes, approvals and special-order materials, please see our Custom Order Policy.
Shipping & Tracking
Orders are shipped Australia-wide using Australia Post.
Once your order has been dispatched, tracking information will be provided where applicable so you can follow its progress.
Please note that receiving tracking information or a shipping notification may occur before Australia Post completes its first tracking scan.
Delivery Times
Once dispatched, most orders generally arrive within 2–7 business days, depending on your location and Australia Post's delivery network.
Processing and production times are separate from delivery times. Delivery estimates begin once your order has been dispatched.
Delivery timeframes are estimates only and may be affected by Australia Post delays, public holidays, severe weather, peak periods or other circumstances outside our control.
Packaging
We take care to package our decals appropriately for their size and minimise the risk of damage during transit.
- Small decals are shipped flat in protective cardboard packaging.
- Larger decals are carefully rolled and packed in sturdy boxes to help prevent folds or creases during transit.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible.
We will do our best to update the address before dispatch, however changes cannot be guaranteed once an order has been shipped.
Additional shipping costs may apply where an order needs to be resent because an incorrect or incomplete delivery address was provided.
Delayed or Missing Deliveries
If your order is taking longer than expected, please check your tracking information for the latest Australia Post updates.
A delayed tracking update does not necessarily mean your order has been lost.
If your order has not arrived within the expected timeframe and you're concerned about its whereabouts, please contact us with your order number and we'll help investigate the delivery where appropriate.
Australia Post may require a waiting period before a delayed item can formally be investigated as missing.
Orders Marked as Delivered
If your tracking shows your order as delivered but you cannot locate it, please first check:
- Around your property and any safe-drop locations;
- Your mailbox or parcel collection area;
- With other members of your household;
- With reception, building management or your mailroom where applicable; and
- That the delivery address on your order confirmation is correct.
If you still cannot locate your order, please contact us and we'll assist with the next steps where appropriate.
Damaged Deliveries
If your order arrives damaged during transit, please contact us as soon as possible with your order number and clear photos of the packaging and affected product.
We'll review the issue and work with you to determine the appropriate next steps.
Please see our Refund & Returns Policy for further information regarding damaged or faulty products.
Free Shipping
Free standard shipping is available on Australian orders over $70, where advertised.
Any minimum order value is calculated after discounts and before any applicable shipping charges unless otherwise stated.
Need Help?
If you have any questions about the production, dispatch or delivery of your order, please contact us and include your order number so we can assist you.