Custom Order Policy

At XCLUSIV®, we love bringing your ideas to life. Whether it’s custom wording, a personalised decal or something made specifically for your build, every custom order is prepared individually based on the details you provide.

Because custom products are made specifically for you, a few additional conditions apply.

Custom Order Details

Please carefully check all information submitted with your order, including wording, spelling, size, colour and font selection.

We produce custom products based on the information provided by you at the time of ordering.

If you notice a mistake or would like to request a change after placing your order, please contact us as soon as possible. We’ll do our best to accommodate your request, however changes cannot be guaranteed once design work or production has commenced.

Design Proofs & Approval

Some custom orders may require a design proof before production.

Where a proof is provided, please carefully review the wording, spelling, layout, sizing and overall design before approving it.

Once a design has been approved, it will be considered final and may proceed to production.

Changes requested after approval may not be possible and, where additional design work or materials are required, may incur an additional charge.

A requested change is not considered accepted until it has been confirmed by XCLUSIV®.

Please note that colours displayed digitally may vary slightly from the physical vinyl due to differences in screens, lighting and materials.

Changes & Revisions

We’re happy to work with you to get your custom order right, but custom orders do not include unlimited revisions.

Reasonable changes may be accommodated before final approval or production at our discretion.

Significant redesigns, repeated changes or requests that substantially differ from the original order may require an additional design fee or a new order.

Any requested changes may also affect the estimated production and dispatch timeframe.

Production

Once your custom order has been approved or production has commenced, further changes may no longer be possible.

Production may include preparing artwork, cutting vinyl, ordering materials or otherwise preparing products specifically for your order.

Custom products may require additional processing time compared with our standard ready-made decals.

Special-Order Colours & Materials

Some colours, finishes, sizes or materials may not form part of our standard stocked range and may need to be specially ordered.

Where this applies, additional production time may be required.

Any timeframe provided for special-order materials is an estimate and may be affected by supplier availability or delivery delays outside our control.

We’ll let you know if a significant delay or availability issue affects your order.

Custom Content, Artwork & Intellectual Property

We love helping customers create something personal and unique. At the same time, we respect the brands, artwork and intellectual property of others, just as we expect our own XCLUSIV® brand to be respected.

Customer-Supplied Artwork, Logos & Designs

If you provide us with artwork, logos, names, graphics or other material for reproduction, you are responsible for ensuring that you have the necessary rights or permission to use and reproduce that material.

Submitting artwork, wording or a design does not guarantee that we will be able to produce it.

XCLUSIV® may decline requests involving third-party trademarks, logos, copyrighted artwork or other intellectual property where appropriate permission has not been provided or where we otherwise have reasonable concerns about its use.

Where possible, we may offer to create an original alternative rather than reproduce another party's branding or artwork.

XCLUSIV® Name & Branding

XCLUSIV® is our registered trademark and brand identity.

Our name, logos, artwork and other XCLUSIV® branding may not be reproduced, altered or incorporated into a custom order without prior approval from us.

Custom orders containing “XCLUSIV”, “XCLUSIVE” or wording or designs that could reasonably be mistaken for official XCLUSIV® branding may be declined or require our approval before production.

If you're looking for an XCLUSIV® decal, we recommend choosing from our official designs. If you have something different in mind, you're welcome to contact us first.

Nothing in this policy grants permission to reproduce or use XCLUSIV® trademarks, logos, artwork or other brand assets outside the product supplied by us.

Custom Wording & Content

Customers are responsible for the wording and content they submit and how the finished product is ultimately used or displayed.

However, XCLUSIV® reserves the right to decline custom wording, artwork or design requests that we reasonably consider inappropriate for production, including content involving:

• Threats, harassment or discriminatory abuse;
• Promotion of violence or unlawful activity;
• Content that may infringe another person's intellectual property rights; or
• Other excessively offensive, hateful, illegal or otherwise inappropriate material.

Where we decline a request before production, we'll contact you to discuss an alternative where appropriate or arrange a refund for the affected custom product.

Cancellations

Because custom products are made specifically for you, please contact us as soon as possible if you wish to cancel a custom order.

If design work or production has not commenced, we may be able to cancel the order.

Once design work, production or preparation of specially ordered materials has commenced, cancellation or change-of-mind refunds may not be available.

Any cancellation request will be considered based on the production status of the order and any work or materials already committed.

Returns & Change of Mind

Custom-made and personalised products cannot generally be returned or exchanged simply because you change your mind, choose the wrong size, colour or font, or provide incorrect wording.

This does not affect your rights under the Australian Consumer Law.

If your custom product arrives damaged, faulty or materially different from what you ordered or approved, please contact us with your order number and clear photos so we can review the issue and arrange an appropriate resolution.

Installation

Please follow our installation instructions carefully before applying your decal.

XCLUSIV® is not responsible for damage caused by incorrect installation, unsuitable application surfaces, insufficient surface preparation or mishandling of the product.

If you experience an issue during installation, contact us with your order number and clear photos of the decal and application surface. We’ll be happy to review the situation and see how we can help.

Need to Make a Change?

If you need to update a custom order, contact us as soon as possible and include your order number and the change you would like to request.

The earlier you contact us, the better the chance we have of accommodating the change before production begins.

Nothing in this Custom Order Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.