FAQ'S

We're proudly based in Melbourne, Australia. Our decals are designed, produced and packed locally, with shipping available Australia-wide.

We use premium ORACAL® 651 vinyl, known for its durability, strong adhesion and clean finish. Our decals are precision-cut from solid-colour vinyl rather than printed onto a clear sticker.

Our black and white ORACAL® 651 vinyl offers up to 5 years of outdoor durability, while metallic finishes offer up to 4 years. Actual lifespan depends on the colour, placement and environmental conditions.

Yes! Our vinyl decals are designed for outdoor use and can withstand everyday weather conditions. Once correctly installed and the adhesive has cured, they're waterproof and suitable for exterior vehicle applications.

No. Our standard cut-vinyl decals have no printed background. Only the lettering or design remains once applied, giving your vehicle a clean, professional finish.

Check the measurements listed on the product page and measure your intended application area before ordering. You can also use our visual size guide to get a better idea of how different sizes look on a vehicle.

We offer a selection of gloss, matte and metallic vinyl colours. Available options are shown on each product page, so you can choose the finish that best suits your build.

We do our best to represent each colour accurately. However, colours may appear slightly different depending on your screen settings, lighting and the physical vinyl finish.

Yes! Our decals can be applied to many smooth, clean surfaces, including glass, vehicle panels, laptops and other suitable surfaces. Always ensure the surface is clean, dry and compatible with adhesive vinyl.

Visit our Custom Decals collection, choose your preferred design, enter your wording and select your size and colour. We'll prepare your decal using the details provided with your order.

Absolutely. Select the closest available size on the product page and leave your exact measurements at checkout. We'll do our best to accommodate your requested dimensions, subject to the design and available materials.

We'll aim to fit your design within the selected dimensions. Final measurements may vary slightly depending on the font, wording and number of characters, while maintaining the overall style of your chosen design.

You're welcome to contact us with your idea. We'll review whether it's something we can produce. For third-party logos or copyrighted artwork, you'll need the appropriate permission, and all custom requests are subject to approval.

Please contact us as soon as possible with your order number and requested changes. We'll do our best to help, but changes may not be possible once design work or production has started.

We aim to prepare and dispatch standard orders within 1–2 business days. Custom designs or special-order materials may take a little longer. Orders are processed Monday to Friday, excluding Victorian public holidays.

Yes! We ship throughout Australia using Australia Post, with tracking provided for your order. Every order is carefully packaged before dispatch from Melbourne.

We offer free shipping on orders over $70. For smaller orders, the applicable shipping cost is calculated and displayed at checkout and is generally $5-$10 depending on your decal size.

Once dispatched, most orders arrive within approximately 2–7 business days, depending on your location and Australia Post's delivery network. Delivery estimates may vary during busy periods or unexpected delays.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details. You can use these details to follow your parcel through Australia Post.

Smaller decals are shipped flat in protective cardboard envelopes, while larger decals are carefully rolled and packed in sturdy boxes to help prevent damage, folds and creases during delivery.

Our decals come with transfer tape for easy application. Clean and dry the surface, position your decal, smooth it down and carefully remove the transfer tape. Visit our Installation Guide for step-by-step instructions and a video tutorial.

No. Our decals are designed for dry application. Avoid spraying water, soap or application fluid underneath the decal, as this can interfere with adhesion and cause lifting or peeling.

Gently warm the decal with a hairdryer to soften the adhesive, then slowly peel it away. Any remaining adhesive residue can be carefully cleaned using an appropriate surface-safe adhesive remover or rubbing alcohol.

Decal regulations vary between Australian states and territories, particularly for windscreens and windows. It's your responsibility to ensure your chosen size and placement comply with local road rules and don't obstruct driver visibility.

Eligible unused products can be returned in their original condition within 30 days of purchase for a refund. Return postage is the customer's responsibility. Custom-made and personalised products are excluded from change-of-mind returns. See our Refund Policy for details.

Please contact us promptly with your order number and clear photos of the issue. We'll review the problem and arrange an appropriate resolution, including a replacement or refund where required under Australian Consumer Law.

We're always happy to help! Whether you have a question about an order, sizing, installation or a custom design, simply reach out through our Contact Page and we'll get back to you as soon as possible.